General Policies

Bahamas Ferries will give a refund in the event the company cancels a sailing due to inclement weather or other unforeseen circumstances beyond our control and the client cannot be rescheduled. However, should the group cancel the trip, fail to complete payment on the deposit, or not meet the guaranteed group count, there will be no refund. All tickets are non-refundable and valid for one year from the date of issue.

A passenger who will not make a sailing once they have a booking confirmation, must make a request to change their reservation no later than 24 hours prior to travel.
A ticket once purchased is still valid and can be rebooked, once notification has been received that the passenger is unable to make the booked sailing within the allotted time.
Any passenger who changes their reservation will incur reissue fees as well as any changes to the cost of the ticket at the time of reissue.
Any passenger who has not given notification within 24 hours will lose the full value of the route of the booking for all NO SHOW passengers.
Should a passenger not be able to make the sailing, acceptable notice is via email or confirmation by phone.

Each passenger is allowed one small carry on. The carry on must be able to fit comfortably under the seats. Carry-ons are not to be kept in seats.
Each paying passenger is allowed two free checked pieces – weight up to 45 pounds. (Restrictions apply).
Passenger extra luggage cost begins at $12 per piece. Oversize luggage and any luggage paid at the vessel begins at $25 per piece. These items are to be properly packaged for shipping.
Anything over the two pieces will incur additional fees.
Any meat item not properly packaged will not be accepted.
All coolers over 48 quarts are considered as oversize and must be shipped as freight.
Bicycles, Surfboards, Windsurfers, are considered as oversized luggage and must be shipped as freight.
Televisions, AC Units, Batteries, Car Parts, Construction Materials, Speakers, are some of the items considered as freight.

Bahamas Ferries reserves the right to deem if an item presented as luggage can or cannot be accepted as such.

In the event of inclement weather, Bahamas Ferries will reschedule passengers for the next available sailing.

In the event the company cancels a sailing due to unforeseen circumstances beyond our control, Bahamas Ferries will provide passengers with a full refund, or reschedule travel.

Customer Cancellation – International Bookings:

No shows or cancellations 24 hours prior to trip will be subjected to 50% penalty fee.
No shows or cancellations less than 24 hours prior to trip will be subjected to 100% penalty fee.

Customer Cancellation – Domestic Bookings:

Please note that when booking online with a credit card, the credit card holder will be required to provide the credit used to process tickets along with a valid government issued identification.
If you are not going to be present at the time of check-in or ticket collection, please contact our office to request a credit card authorization form. This must be filled out in its entirety and returned prior to travel.

To assure the best possible service when purchasing your tickets, please ensure that the following is done prior to leaving the window:

The correct name is on the ticket received.
The requested destination, date and time of shipment are correct.
In the case of Round-Trip travel, both the OUTWARD and RETURN tickets are received along with the receipt.
Please also ensure that the correct fares are applied.
Please note that if tickets are lost or misplaced, the identification of the person that originally purchased the ticket will be required. A new ticket will be printed, and the old ticket will no longer be valid. Should the misplaced ticket be located before the expiration date it will still be valid for re-issue at a fee of seventy-five dollars ($75).
Please be advised that Bahamas Ferries does not transport non-operable vehicles.
A non-operable vehicle is considered a vehicle that is not running or incapable of moving under its own power.
Please note that we do not tow, jump start or enter the hood of a customer’s vehicle.
Should a vehicle booked for shipment be non-operable at the time of boarding, every effort will be made to contact the Shipper to mobilize the vehicle. If we are unsuccessful in contacting the Shipper, the vehicle will not travel and will incur reissue fees to rebook.
In addition, all vehicles being shipped from Marsh Harbour, Abaco and Freeport, Grand Bahama must have documents of clearance from Bahamas Customs prior to shipping.

PLEASE NOTE THAT TICKETS ARE NON-REFUNDABLE.