Bill of Lading Terms and Conditions

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CONDITIONS OF CARRIAGE

All goods are transported subject to the following conditions:

VESSEL DEPARTURES PRIOR TO 12 NOON

• Freight receiving for a particular destination is on the day prior to the vessel’s departure. Goods received after a sailing has reached its capacity will be transported on the next available sailing.
• All freight will be secured in containers overnight with containers loaded onto the ship the following morning.
• ONLY freight of an emergency nature may or may not be accepted on the morning of departure. These cargos will be transported on deck and Bahamas Ferries accept NO responsibility for such freight.

VESSEL DEPARTURES POST 12 NOON

• Freight receiving is every day (Monday to Friday) and on the day of vessel departure from 8:00am till two (2) hours prior to vessel departure.
• No freight will be accepted within two (2) hours of vessel departure.
• All freight will be secured in containers and loaded onto the ship.
• ONLY freight of an emergency nature may or may not be accepted on the morning of departure. These cargos will be transported on deck and Bahamas Ferries accept NO responsibility for such freight.

1. Use of this ticket constitutes acceptance of and agreement to be bound by all the terms and conditions printed hereon and acknowledgement that the person who purchased the ticket was acting as the agent for the named customer.
2. Passenger and vehicle tickets are nonrefundable and valid for one year on the date of purchase. A customer who will not make a sailing once they have a booking confirmation must make a request to change their reservation no later than 24 hours prior to travel. Reissue fees will apply. If notification is not received within 24 hours the ticket will be expired and no longer available for any further changes.
3. The carrier, its servants and agents shall not be liable for loss, damage, delay or injury caused (Where or direct or indirect) to any property or any person arising out of, or in any way incidental to the carriage of passenger or vehicles or other goods or whatsoever description or any services ancillary thereto or any activities on or in the vicinity of the vessel including embarking and disembarking, whether resulting in whole negligence or misconduct of the carrier, its servants or agents.
4. Any oral representation made by any person concerning the liability of the carrier, its servants or agents, shall not be binding.
5. The carrier in making the contract contained herein is and shall be deemed to be acting as agents or trustee for the benefit of all persons or corporations who are or might be the carrier’s servants or agents and all such persons shall to this extent be deemed to be parties to the contract.
6. All persons shall obey instructions (when and if given) by employees of Bahamas Ferries Ltd/Bahamas Freight Ltd.
7. The carrier reserves the right to decline transport to any person, vehicle or goods without assigning any reason, or to cancel or vary any scheduled trip without notice.
8. All warranties implied herein by virtue of any legislation are included only to the extent that they are applicable to the contract with the purchases and may not be excluded from it.
9. When a customer (Sender) presents an unaccompanied package for transport between ports of service he/she must produce a valid Bahamas Government issued photo identification to substantiate their identity.
10. Cash on Delivery (COD) has been discontinued, and full payment is required for all freight prior to shipment.
11. Any item not received on the Island and returned to Nassau will at the customer’s request be sent on the next outgoing manifest together with the item freight cost doubled.
12. Under no circumstances will envelopes containing money, jewelry, travel documents such as passports be accepted apart from authorized establishments.
    • No cargo will be accepted if they are not appropriately wrapped/packaged for transportation.
    • All high valued items must be declared at the time of delivery for shipment to ensure safe handling.
13.  Cheques may only be accepted in accordance with the company ‘Cheque Acceptance Policy’. Personal cheques are not accepted.
14. Account shipments may only be written for account customers. All shipments for On Account Customers must be accompanied by a P.O.
15. The only permissible cargos to be shipped on vessel deck are individual items too large to be accommodated in containers or on trucks.
16. BF does not accept any responsibility for the storage or transportation of fragile cargo such as glass, mirror, porcelain, ceramic or electronic equipment when not insured for shipment. It is the responsibility of the customer to ensure that all cargo is properly packaged for shipment to avoid damage.
17. BF requires notification of all electronic items being shipped for safe transport.
18. BF does not accept responsibility for the storage or transportation of perishable cargos such as vegetables, fruit, meat or seafood. A waiver, the shipping receipt(electronic/manual) will be signed by the customer declaring same to be true and releasing Bahamas Ferries Ltd./Bahamas Freight Ltd. from any liability.
19. On FAMILY ISLANDS – any uncollected items are to be returned to Nassau.
20. In NASSAU – any unclaimed items will be secured in ground storage or ground reefer containers. Items will be held for 48 hours and then discarded. If an item should become spoilt within 48 hours, it will be discarded immediately, and no compensation will be provided for any damage.
21. Bahamas Ferries accepts NO responsibility for freight not collected by the recipient upon the vessel’s arrival at the destination.
22. Saturdays, Sundays and public holidays are non-freight days and as such Freight Offices shall be closed and no freight shall be transported on vessels. This does not include freight transported via M/V Bo Hengy III on Saturdays. 

Complaints

A completed Customer Complaint Form together with a copy of the ticket, description of goods and report from Agent must be sent to the Customer Service Manager for investigation.