We would like to express our gratitude to Captain Lewison Williams, who went beyond the call of duty on March 27th, 2013. After landing in Nassau on his ship that brought us from Harbour Island, we were unable to find a taxi for over 30 minutes despite repeated attempts. Not only was it cold, but we were late for an important business meeting with the head of the Caribbean Pharmacists’ Association. Captain Lewison, likely noting our distress, kindly offered us a ride, taking our luggage and family of four to our destination, with kindness and good humour.
Imagine our surprise and delight that such generosity be shown to four Canadians, who, truth be told, were already smitten by the warmth and hospitality of the Bahamians. Captain Williams was the proverbial “icing on the cake” and his gesture capped off an incredible week in your beautiful country.
We wanted to be sure you were aware of this act of kindness and of the superior staff in your employ.

At the dock I meet your freight manager; Mr. Greg Mackey (I think that’s the name) who explained that you don’t receive freight in the mornings, however, in spite of this fact the gentleman made every effort to accommodate me. It only took a few moments for me to realize why you have a no early morning freight policy, and how extraordinary my circumstances were, nonetheless, Mr Mackey did his best to accommodate me, and by extension my customer.
Quality Customer service is almost unheard of in this country today, and so, I just thought you should know that I left there feeling really good about Fast Ferries and conducting business with your company.
Have a great day, and an even better Holiday Weekend!

I had the pleasure of travelling to Sandy Point, Abaco on the Whit Monday Holiday weekend. Initially, I was going to travel by air but after calling Bahamas Fast Ferries and speaking to your manager, Daria Wilson, I decided to sail instead. I had serious concerns about leaving my vehicle in the parking lot over the weekend but she assured me that she would allow me to use her parking space, which was nearer the building where the security was stationed.
When I arrived, she was true to her word and came out and moved her car so that I could park there. She also made sure that my bags were taken care of.
Ms. Wilson provided exceptional customer service and it is because of her that I will be a repeat patron of Fast Ferries. Additionally, because of my great experience, I will refer other persons.
Kindly convey my sincere gratitude to Ms. Wilson for a job Well Done!

This is just a thank you note for all of your advice and assistance rendered to us recently. Please extend our gratitude to your colleagues for the same. As a matter of information the crew was awesome, we could not have gotten better service.
Thank you very much.
The crew was awesome; we could not have gotten better service.

I would like thank for you willing assistance and going beyond the call of duty on Saturday.
My team and I had a great time in Harbour Island, we would like you to know that we got great service from your staff and everything went as planned.

Both sailings were very enjoyable, especially the return on Wednesday evening. The entire crew was great, especially the Capt. (Ash). On the heels of some very poor service and attitudes from the airlines lately, it was nice to travel and actually enjoy the travel part.

I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Waltonique Sands today. I became frustrated while trying to find answers on what’s required of me to ship my vehicle from Freeport Grand Bahama to Marsh Harbor in the Bahamas. Not only did she walk me through the process, but at the end of the conservation my frustration was nil and I’m well on my way in receiving my vehicle here in Marsh.

I really commend the prompt service provided. Great service makes your customers feel that you care about developing a long-term relationships. Keep up the good work.

Dear Ms. Stuart,

Just a quick note to offer my sincere appreciation for your assistance with getting our family’s tickets sorted to Spanish Wells yesterday.

You are a woman of your word!